Refund policy

REFUND POLICY

Last updated: January 26, 2026

At TBT Love, we strive to ensure your satisfaction with every purchase. This policy outlines our return and refund terms for physical and digital products.

PHYSICAL PRODUCTS (T-Shirts & Apparel)

Our apparel products are manufactured on-demand by our printing partner Printful. We accept returns and offer refunds in the following cases:

Manufacturing or Printing Defects:

  • Significant printing errors (wrong colors, blurry design, incomplete printing)
  • Garment defects (broken seams, holes, stains)
  • Wrong product shipped (incorrect size, color, or design)

Timeframe: You must notify us within 30 days after receiving your order.

Process:

  1. Send clear photos of the defective product to our support email
  2. Describe the problem in detail
  3. We will review your case within 2-3 business days
  4. If approved, we will send a replacement at no cost or issue a full refund

IMPORTANT - We do not accept returns for:

  • Issues with the quality of the original image provided by the customer
  • Minor differences in design placement (variations of 1-2 cm are normal in print-on-demand)
  • Change of mind about the design after purchase
  • Incorrect size selected by the customer
  • Personal preferences regarding fit or style

DIGITAL PRODUCTS (Music, Downloads)

No Refund Policy: Due to the instant nature of digital products, we do not offer refunds once the file has been downloaded or the download link has been sent.

Exceptions:

  • Corrupted or unopenable file: we will send a functional replacement
  • Wrong digital product sent: we will send the correct product
  • Technical issue preventing download: we will resolve the technical problem

RETURN PROCESS

Step 1: Contact our support team with:

  • Order number
  • Product photos (if applicable)
  • Problem description

Step 2: Wait for our response (2-3 business days)

Step 3: If approved:

  • Replacement: We will send a new product at no additional cost
  • Refund: We will process the refund to your original payment method within 5-10 business days

SHIPPING COSTS

  • If the error is ours (defective or incorrect product): we cover all shipping costs
  • If the error is the customer's (wrong size, change of mind): customer covers shipping costs

GENERAL CONDITIONS

  • Returned products must be unworn, unwashed, and in original packaging
  • We do not accept returns on personalized products with customer-specific names or text
  • We reserve the right to reject returns that do not comply with this policy
  • Refunds do not include original shipping costs, except in cases of defective products

CONTACT

To initiate a return or ask questions about this policy, contact us:

  • Email: tbtlovestore@gmail.com
  • Response time: 2-3 business days